ZapRide is a service operated by Webdude Solutions. All payments, invoices, receipts, refunds, and other financial transactions made through the ZapRide platform are processed under the business name Webdude Solutions. As a result, your bank statement, payment confirmation, invoice, or receipt may display Webdude Solutions instead of ZapRide.
ZapRide accepts two payment methods for every ride and parcel booking:
Cash — paid directly to the driver at the end of the trip or delivery.
Online payment — processed securely through our payment partner, Cashfree. Card, UPI, and net banking options available through Cashfree's checkout are supported.
All fares are calculated using a base fare plus a per-kilometre rate, with a surge multiplier that may apply during high-demand periods. The estimated fare is always shown before you confirm a booking.
An invoice is emailed to your registered email address automatically after every completed ride or parcel delivery.
Refunds for online payments are processed back to the original payment method via Cashfree, typically within 5–7 business days of an approved refund request. Cash payments are not refundable through the app; disputes should be raised through Contact us.
A cancellation fee may apply if a ride is cancelled after a driver has been assigned. The applicable fee is shown in the app at the time of cancellation.
Driver earnings are calculated based on successfully completed trips and are settled according to the payout schedule established by Webdude Solutions. Drivers can view their earnings and payout details through the driver dashboard.